Cloud Based Issue Tracking Software: Should You Use It Onsite or Online?

Cloud based issue tracking software can be implemented on two models: a web-based model in which the application is streamed to the user over the Internet, and an on site model in which the program is delivered to users over an intranet. cloud based hris If your company is trying to decide which model to use, there are several things to consider before a decision is made. As with implementing any type of application, most companies begin by evaluating cloud based tracking software from a cost perspective.


Implementing a cloud based application in house costs more than receiving it from a Software as a Service (SaaS) provider. On site installation brings the following costs: software purchase, installation expense, and system maintenance fees. When you use a web-based system, these costs are eliminated. Instead of shelling out a chunk of money upfront and paying maintenance fees over the lifespan of the system, you pay an affordable, monthly service fee that is based on user options.

System Access

Because you can access it from any Internet terminal, web-based cloud tracking software is regarded as providing the best access to the tracking system. Onsite cloud programs can be accessed remotely as well, but the application must be located on a virtualised server or a virtualised desktop. Choosing this arrangement amounts to doing something that an SaaS provider has already done for you using a web server: made the application accessible over the Internet. If you want to save time and money implementing cloud based issue tracking software, receiving the application from a SaaS provider is the best option.

System Control

One of the main reasons companies install cloud based tracking software on site is to have more control over the tracking application. Although most SaaS providers backup tracking data, respond quickly to service problems, and provide redundancy to reduce the threat of service outage due to hardware failure, some companies like to know that in house technicians will immediately respond to a problem with the program. This is often the case with companies that roll out software packages on tight schedules.

Security and Privacy

An in house system offers the most security and privacy. Although SaaS providers encrypt tracking data, that means nothing if your company has a policy against sharing information with third parties. Most companies don’t have such a policy, so the security and privacy of a web-based system versus the security and privacy of an onsite application is mostly a matter of preference. Because security breaches of web-based applications are almost unheard of, many companies choose to save money by using an online system.


Cloud based issue tracking software can be implemented in two ways: at the location of the user, or via a SaaS provider. The first option is more cost effective, and offers the easiest means of remotely accessing the tracking system. The second option is ideal for companies that prefer to have total control over the tracking system, or must use on site, cloud based tracking software to comply with a privacy policy.


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